Frequently Asked Questions
Find answers to common questions about the Short Code Registry transition and new platform.
General Transition Information
Before January 1, 2026, you will access the new registry from this website. Starting January 1, you will use the same link you use today, logging into usshortcodes.com
The new registry will go live on January 1, 2026. The old system will stop working on this date, and all users must transition to the new platform.
GCH Technologies is building the new platform. They were selected by CTIA and will drive new innovation within the platform.
Yes! All of your current short codes, brands, and content providers will automatically transfer to the new system. You won't need to re-enter any of this information.
Pricing will remain the same as it is today. No cost increases are planned for the transition.
Account Setup and Access
Yes, everyone will need to create individual accounts on the new platform. Shared login credentials will no longer be allowed.
You can begin creating your account on November 3, 2025. This provides you with two months to get familiar with the new system before it goes live.
Each person who needs access must create their own individual account. There is no limit on how many users your organization can have. Admins have visibility to all existing users and will be able to invite users as needed.
Yes, the new system requires multi-factor authentication (MFA) for better security. You can use either a QR code with an authenticator app (like Google Authenticator) or receive codes via text message within the United States.
There are two types of users: registrant admin and registrant. The admin can manage other users in your organization, while regular registrants have access to registry functions but cannot manage users.
Payment and Billing
Yes, you will need to enter your payment information into the new system during the November 1, 2025 -December 31, 2025 setup period. Your current payment methods will not automatically transfer.
No, we will accept all previously accepted payment methods, cards, ACH, check or wire.
Yes, monthly billing is still available provided you meet the criteria and can now be set up beginning when you purchase a new short code. You no longer have to wait to convert to monthly billing.
Yes, auto-renewal is still available and works the same as currently. You can easily toggle auto-renewal on or off for each short code through the new interface.
Yes, the new system allows you to easily download invoices and view your last three years of billing history.
Features and Functionality
The new system will have a modern design, but many screens will look familiar. The short code purchasing screen has been updated to match the current usshortcodes.com website, so it should feel consistent.
The new registry includes several improvements:
- Upgraded dashboards showing high-priority tasks
- Improved search and filtering options
- Real-time brand vetting status updates
- Wizard-style forms that save your progress
- Enhanced security features
Yes, the vetting rules and process remain exactly the same. However, the new system provides better visibility into where your brand is in the vetting process and saves your progress if you need to step away while filling out forms.
Yes! This is a new feature. You can now register a brand before securing a short code for that brand, or lease a code before a brand has been registered. You connect them together at the end of the process.
These are what used to be called "vanity codes." It's the same thing, just with updated terminology - short codes that spell out words or are easy to remember.
APIs and Technical Integration
No, the API is being completely rebuilt from scratch. All existing API integrations will need to be updated to work with the new system.
API documentation is available now and testing access will be available starting October 1, 2025.
The new API is being built as a modern REST API with comprehensive functionality. It should be able to do everything the current API does and more.
Yes, there will be a testing environment available so you can test your integrations starting October 1, 2025.
Training and Support
Yes, GCH will provide training sessions and resources starting in September 2025. You will receive emails with training schedules and materials.
The GCH team will provide support throughout the transition. You can reach out via email or phone. They're committed to making this transition as smooth as possible.
E-mail: [email protected]
Phone: 1-888-625-8166.
Yes, GCH will provide ongoing customer support similar to what you receive today, with email and phone support available.
Timeline and Preparation
Here's your preparation checklist:
- Make a list of everyone at your company who needs Short Codes Registry access
- Participate in training sessions when they become available (starting October 2025)
- Activate your accounts starting November 3, 2025
- Update your payment information in the new system
- If you use APIs, review the documentation and update your integrations (available October 1, 2025)
- Test everything during the November-December 2025 period
The old system will stop working on January 1, 2026, so it's important to complete your setup during November and December 2025. If you need help, reach out to the GCH team - they're there to assist you.
The transition is designed to be seamless. Your short codes will continue to work normally - this only affects how you manage them through the registry.
The November-December period is specifically designed for testing and resolving any issues. If you find problems or have concerns, contact the GCH team immediately so they can be addressed before the January 1 launch.
You can reach out to anyone on the GCH team or Jeff Simmons at CTIA with additional questions. They want to hear from you and ensure a smooth transition for everyone.
General Transition Information
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